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After a leak in our kitchen, we met with an insurance suggested company andRetro Restoration, ultimately choosing Retro because of the attention to our concerns. From the very beginning, Rick walked us through every step, was incredibly helpful, and kept up with regular communication. Carson and others on the Retro team did a fabulous remodel of our kitchen. We had a few pivots along the way that they were always receptive and accommodating about. After cooking in here for a week, we are so happy with the final outcome and very thankful for all the work from Retro Restoration. Highly recommend them for any restoration or remodeling needs!
When I had a shower leak in between my walls of course I was devastated. I called Roto Rooter and they recommended Retro Restoration for the build back portion of the project. Now I can see why they recommended them.Rick was the project manager and after a couple times interacting with him it felt like talking to an old friend. From the very beginning he was kind, extremely knowledgeable, and professional. He was always updating me on how things were going and responded very quickly with any questions that I had. I didn’t meet any other people working on my house, but every time I would check on the progress I was always amazed at the craftsmanship and how clean they would leave my house during the process; which you can imagine is not easy to do when there’s demolition involved.I am so happy with how everything turned out. You can tell everyone at that company takes pride in their work, and are very skilled at what they do. If you choose Retro Restoration your mind will be at ease knowing that your home will turn out fabulous after everything is completed. I highly suggest using this company!
We’ve had a nightmare with plumbing issues the last year so these guys have been at our house several times now. They have always been great, but this time, Carson went above and beyond for us. First of all, my #1 thing for anyone coming into our home, he was friendly, understanding, and respectful of our pets, making sure doors were closed so the cats couldn’t get out. Then, he not only did everything he needed to get the job done, but he also made sure our house was a home again. He re-hung the shower curtain rod, put the above-the-toilet shelving unit back behind the toilet, replaced the toilet paper holder, moved the stacking washer/dryer to vacuum up drywall that fell behind it, moved it back so I could put my skinny shelves back on the side of the w/d, made a little box to hide a pipe in the closet, fixed a couple of paint issues (someone else’s job), cleaned up paint and drywall mud that someone else left, rehung the door, and then cleaned up the garage so you wouldn’t even know all the mess that was in there. I hope I never need a restoration job done again, but if we do, we are calling Retro and asking them to send Carson over.
Our drain system overflowed onto our laundry room floor, through the walls, and into the bathroom below. Retro Restoration responded immediately with very tidy, professional, and friendly mitigation activity and turned our rebuild around on a tight schedule! Thank you!
We had a leak under our kitchen sink that developed in the spring of 2023 that destroyed our kitchen. Retro Restoration took immmediate action to demolish, expose and dry out the structure. They regularly monitored the progress and only when it was drier than industry standard did they begin restoration efforts. They communicated with our claims adjuster, and accurately advised us on the process (our first ever claim). Their employees and sub-contractors are very professional, personable, communicative, respectful and highly skilled. We would highly recommend Retro Restoration to handle your restoration project. We are very happy with the finished product. Special thanks to our Project Manager Brian, whose coordination and communication was invaluable in keeping the project on track and moving forward. Also, special thanks to Carpenters Kylie and Carson for your excellent work and communication.
Our 64 year-old house sprung a leak in a half-bathroom shower, which led to damage to the bathroom and two additional rooms in the basement. We met with Dan from Retro Restoration in July and he provided an excellent evaluation taking careful notes about what he could see. All steps from mitigation, demo, reconstruction and finish work were handled with great care. The staff set up materials to protect our carpeting and flooring. We worked with Dennis, Brian and Rick to keep apprised of everything that was going on. We were pleased to work with Carson who did excellent carpentry work and kept us up to date on details that could have been easily overlooked. The sheetrock installer, Matt, provided excellent work and blended finish work on a portion of the ceiling in the basement, matching the patterns from the original work. The tile guys, George and Ishmael, also did supreme work. At our expense, we bought a new toilet, a vanity, and plumbing and paid a plumber to replace galvanized piping and do the hookups. We learned much, including that home insurance doesn't cover plumbing. The staff kept us up to date on a daily basis. We provided snacks to the staff because we were so appreciative of their work. We recommend Retro Restoration for that company's work, professionalism and patience in dealing with us.
My front hall closet was damaged when my water heater failed. Rick and Carson did a great job in restoring it. Carson treated my closet like it was the most important room in the house! I am very pleased with the results.
They were quick, kind, professional, and did an amazing job! Thanks Brian, Rick, & Carson.
The team was great, very professional and courteous, they were aware of the stress these events can cause and made sure to minimize the impact on our living space. Rick was always prompt with communication and ensured the job was done correctly. Kylie was on time, and went above and beyond with ensuring the derails were taken care of and was able to make the space look better than it did before. Marcos completed the sheet rock and was very quick and professional and completed that portion with minimal disruption and dust into the adjoining space. Definitely use this company to avoid any hassles or time issues and you wont be sorry.
The guys at RR were on point with communication, quality, and follow through with our laundry room project. Would recommend and use again!
What a pleasure Retro Restoration has been to work with. From the beginning they went above and beyond to assist me. If I could give this company 10 stars I would!
Brian and Kylie and team did an amesome job for us from start to finish. Thank you guys for all your hard work and dedication.
Brian and Kylie did an amazing job!They were both incredibly helpful. My bathroom looks amazing and they got the job done very quickly! I would definitely recommend them! Awesome work!
Dennis and Dan at Retro Restoration did a very professional job with mold removal for our home and I can highly recommend their services for a peace of mind and feeling confident for getting the job done.
I TOTALLY made the right decision to use this business! They were very responsive, very professional and easy to work with and communicate with! They explained everything in great detail as to what was damaged and how it would be repaired! They showed me pictures of everything. They started working as soon the repair was complete . They worked long hours. They were clean and efficient! Great crew of workers, professional and very friendly! They also provided all the requested information needed by my insurance agent for my homeowners claim ! I would HIGHLY recommend this business!!
Returned my call within 30 minutes! Arrived at my home within 2 hours to assess water damage to my home. Dan is very thorough and open, never hesitating in answering all my questions and explained details in layman terms. I am very grateful for the responsivness and service provided. Thank you!
Great group of guys who did their work with integrity. Internally, they had a great project manager - Brian - who was very responsive and communicative! Kylie, the lead carpenter did things with care and built us a custom laundry cabinet to help make the small space more efficient. Carson, who did the floor demo and base prep, did a great job in making sure things were ready for the next step with our floors! Thank you Retro Restoration, our home is better than it was!
Dennis and the guys at retro were amazing. We had an unexpected leak from a wax ring breaking that caused quite a bit of damage. They were able to come assess the problem and started working the same day to get our bathroom back in order. They called before they showed up every time. And we’re accurate on when they would be here. They worked hard and quickly. Im very grateful for retro.
I had the opportunity to work with Brian and Carson, and was very pleased with their work. Carson is an excellent skilled craftsmen, he did some amazing work to restore my house. I would definitely recommend them. Thanks again guys.
Amazing results on our Bathroom remodel. Carson Lilllie's craftsmanship is superb, attention to detail, and customer satisfaction go hand in hand.
These guys were great! I had a sewage backup and it damaged two rooms and a bathroom in my home. Brian was on top of getting out and making things happen. Carson and Isaiah did a bulk of the finish work etc. They did a fantastic job and worked well together! Mikey was involved as well. They put my newer home back to the order it was before it happened. I would recommend using Retro to anyone in these circumstances!
I can't say enough about Brian and Carson. They were professional, patient and most of all made sure I was comfortable with all decisions that had to be made. Brian made multiple attempts to match the floor that was damaged. He went to multiple flooring companies, but to no avail, nothing was even close to the original floor. He came up with a good solution and I love the result. The bathroom and closet look wonderful. Brian was always pleasant and professional. Carson was also very professional and did a great job for me. I call them my team and will highly recommend your company to anyone that has water damage in their home. I thank them and you for such great customer service.
Brian, Carson, and Kylie did a wonderful job remodeling my bathroom and laundry room following water damage. Everyone was responsive to questions and the work was quality.
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